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Have Your Say On Flood Insurance

Sep 5, 2023

Hawkesbury residents are urged to voice their experiences in a national inquiry scrutinising the insurance industry’s response to the 2022 major floods. Federal Member for Macquarie, Susan Templeman is part of the House Standing Committee on Economics leading the inquiry and has launched an online survey to gather input from affected residents.

“The Hawkesbury has been hit hard by floods and the impact of these events continue to reverberate throughout the community and the current insurance arrangements have not served everyone well,” Templeman said.

Ms Templeman says the scope of the inquiry will cover affordability of insurance cover, timeframes and obstacles to resolving claims, communication with claimants, effectiveness of internal dispute resolution processes, and how insurances companies prepare for future major floods.

“We’re looking at this issue from all angles. After floods we want people to be able to access the support they need to rebuild their lives and they can’t do that if they are still waiting for  insurance claims to be settled.”

“Whatever your experience was, good, bad, easy or frustrating, we want to hear about it so we can make sure the system is working for our communities.”

Susan Templeman MP, Chair of the House Standing Committee on Economics, Dr Daniel Mulino MP and Committee member Shayne Neumann MP. Like Susan, Shayne’s community west of Brisbane was hit hard by floods in 2022.

The inquiry will address insurance cover affordability, claims resolution obstacles, communication with claimants, dispute resolution processes, and insurers’ readiness for future floods.

Residents are invited to participate in the online survey and submit their feedback addressing the Terms of Reference until October 31, 2023. Additional information is available on the inquiry’s website.

The online survey can be found here: 

The committee will also accept submissions that address the Terms of Reference until 31 October 2023. Submissions can be made online here:

Further information about the committee’s inquiry, including the full terms of reference, details on how to participate in the survey or make a submission, are on the inquiry’s website:

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